Pro version crashes, normal version fine

Bug report and feature request
sheppo
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Posts: 2
Joined: Fri Mar 03, 2017 4:59 am

Pro version crashes, normal version fine

Postby sheppo » Fri Mar 03, 2017 5:42 am

I have just ensured my versions of MC Pro were up-to-date following an odd issue (I wont go in to it here as it may be a red herring).

After ensuring I had the latest version, and my nvidia drivers were up-to-date I could no longer run MediaCoder pro. After trying alternate versions I noticed that the non-pro version no works, but the pro version (any of the recent ones on the pro download site) do not.

So for now I am limited to a non-pro version of the product.

Each run results in the following events in the event log. Note, I do have .WER files logged that I can send if that helps.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-03-02T18:31:48.045328600Z" />
<EventRecordID>322</EventRecordID>
<Channel>Application</Channel>
<Computer>COMPUTERNAME</Computer>
<Security />
</System>
- <EventData>
<Data>MediaCoder.exe</Data>
<Data>0.8.46.0</Data>
<Data>58b7960e</Data>
<Data>USER32.dll</Data>
<Data>10.0.15042.0</Data>
<Data>eeaec84b</Data>
<Data>c0000005</Data>
<Data>000000000001bf0b</Data>
<Data>22a8</Data>
<Data>01d293833e835b7c</Data>
<Data>C:\Program Files\MediaCoder\MediaCoder.exe</Data>
<Data>C:\WINDOWS\System32\USER32.dll</Data>
<Data>cb5fcc9c-e817-4b09-87c2-43fbce2b3216</Data>
<Data />
<Data />
</EventData>
</Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-03-02T18:31:49.951447500Z" />
<EventRecordID>323</EventRecordID>
<Channel>Application</Channel>
<Computer>COMPUTERNAME</Computer>
<Security />
</System>
- <EventData>
<Data>120710232218</Data>
<Data>4</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>MediaCoder.exe</Data>
<Data>0.8.46.0</Data>
<Data>58b7960e</Data>
<Data>USER32.dll</Data>
<Data>10.0.15042.0</Data>
<Data>eeaec84b</Data>
<Data>c0000005</Data>
<Data>000000000001bf0b</Data>
<Data />
<Data />
<Data>\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA966.tmp.mdmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA9A5.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA9B4.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA9C5.tmp.txt</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_MediaCoder.exe_ddc4565f161cfc46a269793566bce4d17f86c_06705149_36d2b0a9</Data>
<Data />
<Data>0</Data>
<Data>cb5fcc9c-e817-4b09-87c2-43fbce2b3216</Data>
<Data>268435456</Data>
<Data>ba654dc1847e16788f9830b6f7b0be4a</Data>
</EventData>
</Event>

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