Paid for Premium Software and recieved nothing.

Discuss about generic usage of MediaCoder.

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Shaun137
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Paid for Premium Software and recieved nothing.

Post by Shaun137 » Wed May 11, 2011 12:42 am

To whom it may concern,

I have purchased the Premium package and have yet to receive the as stated link to the licensed software.
You state, "After purchasing, you will receive the download link of the licensed software by e-mail within 24 hours."
The operative word here being, "Will" will has not happened.

This period has now passed and I have written some e-mails making enquires as to where it is.

I have paid $185 USD and have yet to receive anything.

Your assistance in this issue will be greatly apprciated.

Regards,

Shaun Fletcher.

Shaun137
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Re: Paid for Premium Software and recieved nothing.

Post by Shaun137 » Wed May 11, 2011 8:40 am

Hello Mixer,

Thanks for the reply but it seems that its not possible to contact him via the board privately.

With regards,

Shaun Fletcher.

dasjournal
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Re: Paid for Premium Software and recieved nothing.

Post by dasjournal » Wed May 11, 2011 10:13 am

Shaun137 wrote:Thanks for the reply but it seems that its not possible to contact him via the board privately.
I've just sent the developer a message with a link to this thread.

If you find the name Stanley somewhere on the forums, and click on it, you will be able to send him a private message.

Shaun137
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Re: Paid for Premium Software and recieved nothing.

Post by Shaun137 » Wed May 11, 2011 11:29 am

dasjournal wrote:
Shaun137 wrote:Thanks for the reply but it seems that its not possible to contact him via the board privately.
I've just sent the developer a message with a link to this thread.

If you find the name Stanley somewhere on the forums, and click on it, you will be able to send him a private message.
Thank you very much for doing that for me.

With kind regards,

Shaun Fletcher.

stanley
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Re: Paid for Premium Software and recieved nothing.

Post by stanley » Wed May 11, 2011 1:04 pm

Sorry, I will resend out the email.
There is some problem in the notification of paypal.
When things work together, things work.

stanley
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Re: Paid for Premium Software and recieved nothing.

Post by stanley » Wed May 11, 2011 1:21 pm

Download link sent.
Please check your email.
When things work together, things work.

Shaun137
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Re: Paid for Premium Software and recieved nothing.

Post by Shaun137 » Wed May 11, 2011 9:08 pm

stanley wrote:Sorry, I will resend out the email.
There is some problem in the notification of paypal.
Hello Stanley and others,

Thank you very much for resolving this issue for me.
Am now up and running now and all automated (Phew) one less job to worry about ;)

Kindest Regards,

Shaun Fletcher.

Shaun137
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Re: Paid for Premium Software and recieved nothing.

Post by Shaun137 » Thu May 12, 2011 12:46 am

Hello Stanley,

Thanks for informing me about the reason why things took there time, never thought to think it might have been another 3rd parties fault for which I have already apologised to you via mail.

I am happily now using your product in full automation after receiving the full premium version.

I had scoured the internet on Google for some days looking for a product like yours and never seemed to find one quite what I wanted, a product whereby I could download a video have it saved into a folder then automatically picked up and recoded into something a lot more suitable for my needs. There were a few but they seemed to take forever so I tested your product and saw that it was extremely quicker than that of another piece of software I had previously used which in actual fact was a little on the slow side. The only part missing for me was the full automation which came with the Premium version which I was quite happy to pay for so I could have one less task out the way. Having been using it since its arrival this morning I can say it was money well spent.

So now I just select my downloads for my download manager and then when I have what I need, I batch download them into my selected folder have your wonderful product pick them up and re-encode them to my requirements and then just watch them when done. One job I no longer need to worry about or even do :)

Now I'm one happy customer.

With kindest regards,

Shaun Fletcher.

stanley
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Re: Paid for Premium Software and recieved nothing.

Post by stanley » Thu May 12, 2011 8:33 pm

:P
When things work together, things work.

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